Chief Executive Officer – Empire Hotel Services & EHS Operational Excellence Richard Foster brings more than 25 years of loyal, respectful, and results-driven leadership in the hospitality industry... As Chief Executive Officer of both Empire Hotel Services and EHS Operational Excellence, he has dedicated his career to helping hotels achieve excellence in operations, service culture, and brand performance. At Empire Hotel Services, Richard leads a trusted team that supports leading hotels across the New York Metropolitan area with housekeeping, engineering, and food & beverage staffing. His mission has always been clear: deliver 100% guest satisfaction by maintaining the highest levels of cleanliness, precision, and adherence to individualized brand standards. He personally ensures every new partner hotel benefits from complimentary site inspections, in-room maintenance assessments, and around-the-clock customer support. Building on that foundation, Richard launched EHS Operational Excellence to expand the impact of his work beyond staffing. Through this new division, he and his team drive operational turnarounds and Red Zone recovery plans supported by decades of executive-level expertise. They design and deliver specialized training programs that strengthen service recovery, elevate brand service standards, and refine Perfect Arrival guest experiences. They also provide in-room maintenance assessments and full departmental support that balance exceptional guest satisfaction with cost efficiency. Most importantly, Richard partners with ownership groups and management companies to create customized strategies that not only improve performance but also establish long-term brand success. Richard is passionate about creating memorable guest experiences and instilling a culture of operational discipline and service excellence in every property he serves. His leadership ensures that hotels not only meet brand expectations but consistently exceed them - transforming challenges into opportunities for measurable and lasting results.